Just to reassure any concerned travellers people generally only write to these forums if they have had a problem, most people who have had a good service will not think to write to these forums and share their great experiences. If you can find a local transfer company licenced by the area tourism authority and members of an organisation simliar to UK ABTA then that means they are reputable and you have someone to complain to if they let you down.with multi destination transfer brokers you have no one to complain to, apart from letting others know about your experiences on this message board Seach on the internet for local transfer companies who will accept payment on arrival, then if things go wrong you dont have the hassle of trying to get your money back and there is always the airport taxi rank with taxis to get you to your destination. Read the small print on multi destination transfer brokers Terms and 's always in their favor, not yours. Some multi -destination transfer brokers charge up to 10 euro to change details, details which often are not your fault.these changes have to be sent to the agent to re arrange. You make your booking, providing details and pre pay by credit card.your details are then sent to an agent in the country/area you are going to.that agent then arranges the transfers.you then have a flight change or hotel change.you e-mail the broker with new details. I looked with envy at all the people arriving in coaches and i must admit that from now on ill stick to a proper organised transfer ie with cosmos or similar.Īnyone who uses a multi-destination transfer broker must realise that there is always a chance of things going wrong as many people get involved with your transfer arrangements. The driver never spoke a word to us during the journey up to Alcudia but would have kept up with michael schumacker had he been on the road with him. When we eventually got to our transport it was a tatty old transit van minibus. We had a letter telling us to report to thier office at the airport, which we did and were then directed to wait on some benches, We waited for a considerable time then a driver appeared and said in broken english " follow me", he then procceded to run through the crowded bus park and barged his way through queues of boarding passengers, i had a job keeping up with him trying to keep him in sight, it must have looked a funny sight as we struggled at speed lugging all our heavy cases. One thing i forgot to mention in my report on Resort Hoppa is that from the minute we arrived at Palma i should have realised what they were like. The company is based in Spain so I'm not sure what the legal position is from the UK. A lovely, relaxing holiday was spoiled at the very end by these people. But does anyone know how I could pursue a claim for the taxi cost? Both amounts are fiddling (30 and 50 euros) but it's the principle of the thing. Hopefully this will recover the cost of the second transfer. Since I paid for the transfers on my credit card, I have now gone into their payment dispute procedure. But I have had nothing but an initial acknowledgement of the first e-mail I sent. I have tried contacting Resorthoppa since we returned to claim both the cost of the missing transfer and the taxi fare we incurred. The reception staff called us a taxi and the driver broke all possible landspeed records to get us to the airport in time to check in. We waited from 9pm until 9:30 when panic took over. This we did and they said we'd be picked up from reception at our apartment complex at 9pm the next day. On arrival, we were met on time, driven to our resort and the driver was very helpful in finding our apartment when we couldn't! Our instructions for the return journey were to ring up the day before. We travelled independently to Menora at the end of September 2004.
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